Terracotta provided a local Retail Chain with PRO support for their operations in the UAE

Client Profile: a local Retail Chain with multiple branches in Abu Dhabi, Dubai, Sharjah, and Ras Al
Khaimah, managing over 300+ employees from 30+ nationalities and needed PRO support to run a
smooth business operation and stay compliant with local regulations.

The Challenges:

  • The client does not have an internal PRO division to handle document processing and
  • The client required external approvals from the Department of Health to be able to practice
    their business activities in the UAE
  • The client’s business is branched over 4 different emirates, with each having its own local
    regulations for document processing
  • The client needed some branches to work after official working hours which needed special
  • The client’s workforce is huge in number and they need support for their document processing

Terracotta provided a retainer contract for the client that supports their business on two levels:

  • Corporate PRO which includes applications and renewals of:
    o Trade License and Trademark
    o Establishment Card
    o Civil Defense Certificate
    o Local Health Authorities approval (DOH, MOHAP, MOH, HAAD)
    o Signboard Permit
    o Business After Official Hours Permit
    o POA (Power Of Attorney)
    o Authorized Signature Card
  • Individual PRO which includes applications and renewals of:
    o Resident Visa
    o MOHRE Contract
    o Emirates ID
    o Work Permit
    o “Fit to Work” Medical Certificate
    o UAE MOFA Attestation
    o Optometrist License
    o DOH License

This partnership with Terracotta allowed the company and its employees to have efficient PRO
support, producing results in a timely manner while maintaining compliance with local laws and

Next Case Study

Terracotta provided EPC company with scalable solutions for their activities in the UAE

Client Profile: a foreign EPC company handling a multi-phase project for a local UAE government entity.

The Challenges:

  • The company had no legal entity in the UAE to start mobilizing employees.
  • The project had multiple phases which required scalability
  • The company had multiple subcontractors who were not established in the UAE working for them through the different phases of the project…