Terracotta provided a local Retail Chain with PRO support for their operations in the UAE

Client Profile: a local Retail Chain with multiple branches in Abu Dhabi, Dubai, Sharjah, and Ras Al
Khaimah, managing over 300+ employees from 30+ nationalities and needed PRO support to run a
smooth business operation and stay compliant with local regulations.

The Challenges:

• The client does not have an internal PRO division to handle document processing and
  compliance
• The client required external approvals from the Department of Health to be able to practice
  their business activities in the UAE
• The client’s business is branched over 4 different emirates, with each having its own local
  regulations for document processing
• The client needed some branches to work after official working hours which needed special
  permissions
• The client’s workforce is huge in number and they need support for their document processing

Terracotta provided a retainer contract for the client that supports their business on two levels:

• Corporate PRO which includes applications and renewals of:
  o Trade License and Trademark
  o Establishment Card
  o Civil Defense Certificate
  o Local Health Authorities approval (DOH, MOHAP, MOH, HAAD)
  o Signboard Permit
  o Business After Official Hours Permit
  o POA (Power Of Attorney)
  o Authorized Signature Card
• Individual PRO which includes applications and renewals of:
  o Resident Visa
  o MOHRE Contract
  o Emirates ID
  o Work Permit
  o “Fit to Work” Medical Certificate
  o UAE MOFA Attestation
  o Optometrist License
  o DOH License

This partnership with Terracotta allowed the company and its employees to have efficient PRO
support, producing results in a timely manner while maintaining compliance with local laws and
regulations